Ulster Bride’s Aideen McCaul talks to Olivia O’Regan, Sales and Marketing Manager at Kilronan Castle.
What makes Kilronan Castle that little bit different from other venues?
Here at Kilronan Castle we pride ourselves on service, standards and quality product. We want the planning of your day to be effortless, relaxed and most importantly enjoyable. Once you have met with our wedding coordinator we only have one focus, and that is to deliver excellence and a memorable experience for you and your guests. Panoramic views, old world elegance and modern day comforts are but a few of the aspects which set us apart from any other venue.
What is the most unusual wedding request that Kilronan Castle has ever honoured?
The entrance of the bride and groom into the ballroom is starting to evolve. Gone are the days of just walking in hand-in-hand. Now couples are entering the ballroom on horseback, motorcycle and even in a wheel barrow! Here at Kilronan Castle we encourage uniqueness. It’s the bride and groom’s day so whatever they want we always try to deliver.
Describe the bridal suite at Kilronan Castle.
Luxurious, opulent and offers unique castle comforts with modern amenities.
How do you ensure a unique wedding reception?
We try and project the couple’s personality into their wedding reception, whether it is by chosen dinner menu dishes, favourite cocktails for their drinks receptions, music choices, and table décor themes. Our service standards play a huge part in our weddings. The banqueting team have service standards implemented that are second to none. Guests as well as the happy couple are amazed by their experience with us, not just for the day but for their entire stay. We are a very close, dedicated team which has been working very hard together for many years to achieve excellence, and I feel this is reflected in our property and product.
How does your banqueting team help the bride and groom in their planning?
Each couple have a dedicated wedding planner from the moment their initial site inspection takes place, right through until their meal is served. The one point of contact for all aspects of their wedding proves how committed we are to ensure all aspects are covered from the planning of the menu, running of day and also the accommodation reservations. Each wedding also has a banqueting manager who looks after them from the moment they take their seats in the ballroom. The banqueting manager will have also taken care of the couple’s complimentary menu tasting so it won’t be a stranger taking over after the wedding coordinator leaves.
Describe the kind of customer service one can expect at the castle.
Our customer service standards are one of the main aspects that set us apart from any other venue in Ireland. Our banqueting and wedding team is fully qualified and actually enjoys looking after guests so well. Our professional employees play a huge part in the daily operation of our castle, giving it the personality, charm and warmth our guests enjoy. It certainly wouldn’t be the same without them.
What extras can a couple expect in their wedding package?
Our weddings are unique providing exquisite food, fine wines, and service standards that exceed expectations. This all combines to offer an end result of the fairy-tale castle wedding day of your dreams. We give extra attention to detail with regards to drinks reception displays and we pay a lot attention to ambience, using lighting, candles and music. We have some parts of dinner service with an element of surprise; this has guests leaving Kilronan Castle wanting to return again and again.